Return / Shipping Policy
We take our customer satisfaction very seriously. Our products are tested for quality and manufactured in GMP compliant facilities. Then, tested in third-party labs using the highest industry standards. We strive to provide the best customer support to ensure you are happy with your products. Any questions please call us (864) 775.4209 or email us at, firstname.lastname@example.org. We are committed to providing excellent customer service and we will work diligently to resolve any issues and offer timely refunds. So, if need be, please call and we will help you to the best of our abilities.
By making a purchase you are demonstrating a clear understanding that we are selling some products containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with understanding the present status of CBD (cannabidiol) products in your state. You are able to do independent research and draw your own conclusions and opinions as to any health benefits that these products might provide.
Refunds or replacement shipments will be made under the following circumstances:
DAMAGE DURING SHIPPING
All of our products are carefully inspected before leaving our warehouse. Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. The outer carton of the shipment will always receive some amount of wear and tear, but there are situations where the damage is severe enough to cause damage to the contents of the box, such that the product has become unusable. In these cases, please place your claim for damaged product within 72 hours of receipt. Please email us, email@example.com or call (864) 775.4209 and provide detailed information and photographs if possible related to damages during shipping. Daisy Mind & Body, LLC will either issue a refund for that product, or provide a replacement shipment per your request. Any refunds due will be processed within 5-7 business days from the time of notification to Daisy Mind & Body, and it will be made to the same payment method used for the order.
PRODUCT QUALITY COMPLAINT
If for any reason the product which you receive is defective due to manufacturing issues, please contact Daisy Mind & Body, as soon as possible. You will be offered (2) options, (1) a full refund for that product, or (2) the option to have a replacement product shipped to you at no cost. Any refunds due will be processed within 5-7 business days from the time of notification to Daisy Mind & Body, and it will be made to the same payment method used for the order. Product quality complaint must be made within 14 days of purchase date.
RETURNING UNUSED, SEALED PRODUCT
Refunds will be issued for products which can be returned to our warehouse unused and still in their original sealed condition. Products purchased will only be accepted for return if unopened. Please email us, firstname.lastname@example.org for the return process. Instructions on returning the product will be given to you at that time. The customer will be responsible for the return shipping cost. No restocking fees will be charged by Daisy Mind & Body. Any refunds due will be processed within 5-7 business days from the date of product return to Daisy Mind & Body, and it will be made to the same payment method used for the order. In order to be eligible for a return or refund for any reason, the product must be returned within 14 days from original order date.
Please follow the guidelines below to receive a full refund for any product, minus the costs of shipping.
1. Obtain instructions from our support team by contacting us via email@example.com or call (864) 775.4209.
2. Ship items to the address provided by customer service.
3. Provide a copy of your invoice or receipt with the returning products. Email this receipt to firstname.lastname@example.org and ship the box back unopened.
4. Ship back product at your own expense.
5. All returns must be shipped pre-paid. If returned products are not delivered in their original condition or products are lost during shipping, Daisy Mind & Body reserves the right to refuse a refund for any returned item.
By purchasing products from Daisy Mind & Body, you are agreeing to this return policy and submit to its compliance in the event that you need to return an item.
Product exchanges will not be accepted. You may return any unopened product for a full refund, minus shipping, or place a new order for the new product(s) you wish to purchase.
You may cancel an order at any time without penalty until the product is shipped. Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products. Any refunds due will be processed within 5-7 business days from the date of the return of product to Daisy Mind & Body, and it will be made to the same payment method used for the order. If the order is cancelled before shipment, the payment will be cancelled within 2 business days.
No refunds or exchanges will be issued for products which have been opened, unless there is a Product Quality issue related to that product that can be verified.
Order Processing and Delivery
Your shipping charges will be calculated and viewable at checkout. Once an order has been received in our system, it can generally take approximately 1-3 business days to process and ship. Domestic delivery will take approximately 3-7 business days (Monday to Friday) after processing times.
We only ship to addresses located within The United States of America.
Our business hours are Monday – Friday 9A – 5P (EDT)
Orders placed Monday through Friday after 12NOON (EDT) will be processed the following business day.
Shipments are sent using FedEx. Shipping times are dependent on location from our warehouse. All Essential Oils must ship by ground due to their flammable properties.
If you have not received your order, your order is damaged, or you require an exchange, please contact us immediately at (864) 775.4209 or email@example.com. Failure to contact us in a timely manner may affect your ability to return any damaged products to us.
When tracking your shipment, please allow 1-2 business days for the tracking to update.
If you have questions about your order or shipping, please email us at firstname.lastname@example.org.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensure you will not run out of CBD.
You agree not to hold us liable for any disruption of our service or failure to deliver our product for any reason beyond our control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, criminal acts, labor shortages, labor strikes (both lawful and unlawful), postal service or courier service disruption, infrastructure disruption, communication failure, material shortages, or any other circumstance that may be beyond our control.